FAQs

Who? What? Huh? Hmmm.. Life can be confusing at times, but we’re here to help with any Sanne Alexandra related questions!


Do you have a store I can visit?
SanneAlexandra.com is an online store and has no physical store available for customers to visit.

Do you have a size guide?
Our size guide is available here

I need help with ordering. Is there someone I can contact?
One of our friendly SanneAlexandra will gladly help you out with your order! Check out the contact us section for more information.

How do I know if the purchase I made was successful?
When you make a purchase with SanneAlexandra.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their SanneAlexandra purchase. For more information, read our return policy.

How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question we haven't answered? Get in touch with us here.

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