Do you have a store I can visit?
SanneAlexandra.com is an online store and has no physical store available for customers to visit.
Do you have a size guide?
Our size guide is available here
I need help with ordering. Is there someone I can contact?
One of our friendly SanneAlexandra will gladly help you out with your order! Check out the contact us section for more information.
How do I know if the purchase I made was successful?
When you make a purchase with SanneAlexandra.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.
I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their SanneAlexandra purchase. For more information, read our return policy.
How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.
Still have a question we haven't answered? Get in touch with us here.